Can't get no.....

Just a quick note about complaints and patient satisfaction. Our director was concerned that our scores had dropped over the past couple of months. Well, it turns out that the same scumbag drug seeker that frequents the ED and had threatened one of the docs had recieved not one but TWO of the Press-Gainey score sheets to rate her stays in the ED. Talk about selection bias. And to think, the suits in administration look at this crap.